Refund policy

At Yaala Sparkling, we strive to deliver delicious and refreshing beverages you'll love. However, we understand that sometimes things might not go as planned. This Refund Policy outlines the situations where you may be eligible for a refund.

Please note: Due to Australian regulations regarding perishable food and beverages, we cannot accept returns or offer refunds for unopened and undamaged products.

What can be refunded?

We will provide a full refund for the cost of the product(s) if:

You receive a product that is different from what you ordered.
You receive an incorrect quantity of products.
You do not receive your order at all (excluding cases where you provided an incorrect delivery address).

What happens if my order arrives damaged?

Our shipping partners take great care with your Yaala Sparkling delivery. However, if your carton arrives damaged, please do not accept it from the delivery driver.

How to request a refund:

If applicable, we may request you to return the incorrect or damaged product(s) to us. We will cover the return shipping costs.

Refunds and Timescales:

Once we have received your email and confirmed the issue, we will process your refund within 10 business days. The refund will be issued through the original payment method used for your purchase.

Additional Information:

Our full Terms and Conditions can be found on our website. We recommend reviewing them for further details about your rights and obligations as a customer.

By placing an order on our website, you acknowledge that you have read and agree to these Terms and Conditions.

We value your satisfaction and appreciate your understanding.

Changes to this Refund Policy:

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website.

Contact Us:

If you have any questions about this Refund Policy, please don't hesitate to contact us at admin@yaalasparkling.com.