Are Yaala Sparkling drinks vegan and gluten-free?

Yes. Our drinks are all natural and also free from preservatives, artificial colours, and sweeteners.

Do Yaala Sparkling drinks contain sugar?

No, zero sugar is added. Our drinks are low calorie and all natural.

Are Yaala Sparkling drinks alcohol free?

Yes, our sparkling waters have zero alcohol. 

My drink has sediment, is this normal?

Yes! We use the dried fruits, flowers and leaves when we make Yaala Sparkling drinks as this gives you the true flavour of the ingredients and doesn’t leave an odd aftertaste like some other drinks that use only extracts. Occasionally the ingredients will settle. You can gently roll the bottle before opening and your drink will be ready to enjoy.


Do I need to keep my Yaala Sparkling refrigerated?

Yaala Sparkling is best served chilled. While Yaala Sparkling can be stored at room temperature out of direct sunlight until you're ready to enjoy it, refrigeration brings out the best flavor. Think of it like a refreshing treat – nice and cold for a truly delightful experience.

How long will Yaala Sparkling last once I’ve opened it?

It’s recommended to drink a bottle in one sitting, once opened. If you open a bottle and don’t drink it all, ensure it’s kept refrigerated and consume within 2 days.


I don’t live in Australia, can I still order?

We don’t currently offer our drinks outside of Australia, but sign up to our newsletter and when we get there, you’ll be the first to know.

What if I have a question about my order?

If you are unable to find the answer here, you can email us at admin@yaalasparkling.com.

What if I want to return my order?

At Yaala Sparkling, we strive to deliver delicious and refreshing beverages you'll love. However, we understand that sometimes things might not go as planned. Please refer to our Refund Policy outlining the situations where you may be eligible for a refund.

Please note: Due to Australian regulations regarding perishable food and beverages, we cannot accept returns or offer refunds for unopened and undamaged products.

What can be refunded?

We will provide a full refund for the cost of the product(s) if:

  • You receive a product that is different from what you ordered.
  • You receive an incorrect quantity of products.
  • You do not receive your order at all (excluding cases where you provided an incorrect delivery address).

How long will it take to receive my order?

We know and share the excitement of waiting for a special package to arrive at our door. We endeavour to deliver your order as soon as we can, to pass on that excitement to you. 

For Metro based customers, your order should arrive within 3-5 business days. If you’re on a mountain top (enjoying the smell of the mountain ranges and fresh air) or rural and remote (embracing the beauty of our bush lands) give it that little bit extra within 4-7 business days. If things are taking way too long, please get in touch with us at admin@yaalasparkling.com.

How do I track my order?

You’ll be notified when your order is on its way to you. If you’ve waited patiently and the expected delivery date has passed please send an email to admin@yaalasparkling.com and one of our friendly staff will get in touch with you.

What do I do if my delivery doesn’t arrive as expected?

At Yaala Sparkling, we take great pride in ensuring your order arrives safely. Our products are carefully packaged and shipped with trusted freight providers who are instructed to refuse delivery for any package showing signs of breakage.

However, in the event that your carton arrives damaged, please don't hesitate to contact us immediately. We understand how frustrating this can be, and we're here to help!

Let us know as soon as possible by emailing us at admin@yaalasparkling.com. In your email, please include your order number and a brief description of the damage.

We'll take care of it!: Upon receiving your email, we'll promptly arrange for a replacement order to be sent out to you at no additional cost.


How can I partner with Yaala Sparkling to offer your drinks to my customers?

We truly value your interest in our delicious drinks and would love to know more about your amazing business. We welcome you to email admin@yaalasparkling.com with your business details. We really look forward to hearing from you soon.